You’re locked out, plumbing is backed up, or your dishwasher’s on its last legs – who would you call? Your energy provider? We helped Naturgy launch a one-stop service app to take care of home maintenance and repairs.
Naturgy's new Services app gives their customers access to all kinds of maintenance and repairs in just a click. As part of the future business strategy we defined together, this is Naturgy’s first step into the world of connected homes.
Naturgy’s existing service had an extensive network of trusted professionals across ServiGas, ServiElectric and ServiHogar who could help with all kinds of emergencies. But customers just weren’t aware that they had this maintenance coverage through their energy provider, and often got confused with their home insurance.
We made the invisible visible, and easily accessible by digitising the network. We redesigned the whole service from start to finish, including backend operations, and accompanied Naturgy through the programming sprints as their strategic partner to keep continuity between the designed prototype and final app.
‘Our priority is to always offer the best service and the greatest peace of mind to customers. The Services app marks a before and after in incident management, and it paves the way towards the connected home.’
Carlos Escòlies
Former Director, Residential Market
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