After 15 years of design research as a growing and now dominating force within the business of developing products and services of real value for the consumer, the question about what’s next is beginning to rise.

As the power and methods of design research is becoming known by everybody who wants be sure to make money in a world of ‘more products faster’, it is obvious that we all need to find the next tool or weapon in the battle to develop the next big thing, before the competition.

Here’s my bet, and I’ll be blogging a bit about that for a while, because I think it is explosive… Corporate Collective Creativity. With design research as a standard process we need to look for a new creative potential to release. We believe that potential could easily be the vast research and innovation resources that exists within every company – but that usually stays largely untapped due to a variety of organisational, psychological and even physical reasons.

Most senior designers have years of experience with being two things: design developers – and facilitators of processes that synthesizes the right framework for the innovation work. Almost always painfully ignorant to the specific project designers gather information from the market and from inside the client’s organisation … where they often find many of the answers already – inside the organisation, right under the client’s nose, usually, though, well hidden or just not actively seeking to become of value. Simply because the organization does not recognize the value or is able to facilitate it.

If the corporate world can learn to activate and cultivate the vast research and innovation resources inside their organisation, the speed and precision of development can be seriously increased. We believe they can learn that from us and our colleagues in the design business.

Consumer behaviour is changing as a result of the economic downturn– but how? I’ve observed how it’s affecting the eyewear sector.

Before the downturn hit, this is what eyewear consumers were doing:

1. Flashing money
Eager to flash the cash, consumers bought frames that looked expensive.

2. Standing out
Consumers bought flashy, expressive frames.

3. Changing styles
Consumers bought expressive and expensive frames because they could afford to buy new frames if they grew tired of a certain look.

And this is what eyewear consumers are doing now:

1. Choose sides
Brands that are neither cheap nor expensive are suffering as the middle ground disappears. So choose sides.

2. Stand out – intelligently
Consumers don’t want bling – but intelligent details and technical solutions that add value to their choice of frame.

3. Think longevity
Your consumers want design that lasts longer. Prepare for a return to rounder, friendlier shapes and less expressive colours.

As always – in recession either classic products or true innovation will prosper. Nobody wants more of the same.

The Minister of Trade and Industry in Norway, Sylvia Brustad, recently announced design as one of her focus areas and grants the Norwegian Design Council 10 million NOK to initiate a design driven innovation program.

Even though it is not much, it is a very important sign in Norwegian politics. The politicians might finally have realized something our Nordic neighbours realized years ago. Design is about creating value and not just about styling…

Later this fall, the government will publish a white paper on innovation. In the government’s plan for innovation made in 2003 – design was hardly mentioned. And this was the same year as the Korean government launched their very own five year design strategy to increase the country’s GDP – with great success!

So here we are almost six years later with multinational companies around the world using design as a strategy in sharpening their competitive edge… Have Norwegian politicians finally gotten the point? And will they succeed in forwarding this message to business and industry? When Sylvia Brustad says she believes in design as an innovation driver – does she really mean it?

In an interview, Sylvia Brustad mentions products like the Tripp Trapp chair and Cherrox boot as good examples of design innovations in Norway. These are almost 40 year old products that represent the “old way” of thinking design. Sylvia Brustad needs new examples of design innovations! She needs examples that show the potential in design TODAY – e.g. service innovations that examplify design being used in developing immaterial values – in creating user experiences.

And as she needs new examples – Norwegian designers need the support in creating them. Use the 10 million for this! The Norwegian Design Council should initiate service design projects in our growing service sector just like the Danish government has done. This can improve our services and our design industry – they both need support in evolving….

I believe that the big potential for innovations are not in the Norwegian industry – it’s in the services!

Put that in the white paper on innovation!

120 scanned pages of logos from the mid-70s.
http://www.flickr.com/photos/mr_carl/sets/72157604144345854/

(more…)

If companies really want to innovate, it’s time they invited designers to join their boards of directors.

Denmark should almost design its BNP, according to the government. Growth and welfare should largely be borne by design and ideas in our ‘creative nation’, where innovation is on all businesses’ strategic agenda.

But how many businesses have innovation experts on their board of directors today?

I mean really idea-centric people who live from seeing possibilities everywhere? Design types with a Richard Branson gene who dare use their intuition to drive growth?

Few, in reality. Most boards of directors at Danish companies are ‘cast’ on a self-affirming and not necessarily idea-generating principle: too many people who think in the same way, even though they seemingly often disagree. Too little contrast and too much ‘group think’.

The idea person is missing

Funnily enough, one profile always seems to be missing – the idea person. Him or her whose natural instinct is to think off-the-wall from a business perspective. A professional who gives decision-makers the courage and ideas to grasp new opportunities, even when this requires a change in strategy. Someone whose job is to innovate – to generate ‘the next big thing’ by creating tension between opposing fields of expertise.

Look at the new generation of big Danish design companies who are growing rapidly in terms of business and competencies right now. Here are some of the most strategic-creative talents Denmark has to offer.

On board already

Many of them already work strategically at management level in businesses in Denmark and abroad. This is a huge potential that’s merely waiting to be harnessed as a catalyst on boards of directors. If this happens, the design mindset will be well and truly anchored in the mindset of boards of directors – and contribute strategically at a far higher level than is the case today.

Look also at the Danish Design Association, recently founded at the Danish Chamber of Commerce’s offices at Børsen in Copenhagen. This trade association will put the new, more international and more business-orientated design concept on the nation’s business map. At the same time it will move much of the design sector out of the ‘drawing office’ and in a more professional, strategic and market-orientated direction – namely, by joining boards of directors.

In other words: let the designers in – it’s time for business as unusual.

Denmark goes to the polls next week. But will the next government really improve our lives? Designers could teach politicians a thing or two about how to run the nation.

There’s less than a week until Denmark goes to the polls to vote for its next government. And like in many other countries today, red is fighting blue.

Each day the nation’s attention is focused on two people – our potential prime ministers – and who is winning the verbal duel. What a waste. Whatever happened to the more important issues, like making life easier and better?

The current government hasn’t made life easier – at least in terms of bureaucracy. They’ve issued a record number of new laws and legislation. They say it’s for our own benefit. But I doubt the average Dane understands them. These new laws just complicate our lives.

Why not let designers deliver some serious service design for the nation? On a local, national and European level, we could create politically unbiased solutions that aim simplify and improve our world.

Yes it’s possible, fairly easy and the impact could be felt far beyond Denmark’s small borders. All we need is political support – and a few good ideas.

My idea number one: simplify the rules for law-making. For example, permit law changes only if it simplifies the existing law and deletes two existing laws.

Number two: improve our education system by involving external experts. Form teams that work intensively on a project basis.

Number three: reduce performance testing to a minimum and delegate. Right now we’re too focused on testing others that we create unnecessary bureaucracy.

An old Chinese saying says: when the wind of change blows, some people build windshields while others build windmills. Let us build windmills. Let us be proactive, sustainable and innovative – and cut the bureaucracy. Because if we want live in a prosperous country, we need solutions that make our lives work.